Privacy Policy

Privacy Policy – Luggage Ranch Limited

Luggage Ranch Limited (“we”, “our”, or “us”) operates the website https://luggageranch.co.ke and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase travel bags, suitcases, and accessories from our store.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal and non-personal information when you interact with our website, place an order, or contact us.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely via third-party providers)
• Order history and purchase details

Non-Personal Information

We may also collect:

• IP address
• Browser type and device information
• Pages visited and browsing behavior
• Website usage data

This information helps us improve our services and website performance.

How We Use Your Information

Luggage Ranch Limited uses your information to:

• Process and fulfill orders
• Provide delivery and shipping updates
• Communicate with customers regarding purchases or inquiries
• Improve website functionality and user experience
• Prevent fraud and enhance website security
• Provide customer support

We only collect and use information that is necessary for providing our services effectively.

Cookies and Analytics

Our website uses cookies and analytics tools to enhance user experience and monitor website performance. Cookies help us understand how visitors interact with our website and allow us to improve functionality.

You can choose to disable cookies through your browser settings. However, this may affect certain features of the website.

Data Protection and Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

All transactions are processed through secure payment gateways, and sensitive information is protected using encryption technologies.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Third-Party Services

We may share necessary information with trusted third-party service providers, including:

• Payment processors
• Delivery and courier services
• Website hosting providers

These third parties are required to handle your data securely and use it only for the intended purpose of providing services on our behalf.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

Luggage Ranch Limited reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Luggage Ranch Limited
Old Nation House, Ground Floor, Shop No. 11
Tom Mboya Street, Nairobi City, Kenya

Phone: +254 717 586 106
Phone: +254 795 777 435

Website: https://luggageranch.co.ke