Our FAQ's

Have questions? We've got answers! Our FAQ section covers everything you need to know about shopping at Luggage Ranch, including ordering, payment options, delivery across Kenya, returns, warranties, and product details. Whether you're looking for the perfect travel bag or need help with your order, we’re here to assist you. Check out our FAQs for quick and helpful information!
General Questions?

Luggage Ranch specializes in high-quality bags and luggage, including suitcases, travel backpacks, duffel bags, laptop bags, and other travel accessories.

We operate both online and in-store. You can shop through our website and have your order delivered, or visit our store to browse our collection

We are based in Kenya and offer nationwide delivery. Our physical store is located at Old Nation Hse, Ground Floor, Shop No. 11
Tom Mboya Street, Nairobi City

Product Information?

Our team is happy to help! You can check our blog for guides on choosing the right bag or contact us for personalized recommendations.

Yes, we offer TSA-approved luggage options ideal for international travel. Check the product details to confirm.

Are your bags water-resistant?

Ordering & Payment?

You can place an order directly on our website by selecting your desired products and checking out. You can also order via WhatsApp or by calling us at +254 (0) 717 586 106

We accept M-Pesa, bank transfers, credit/debit cards, and cash

Yes, you can modify or cancel your order before it has been dispatched. Please contact our support team as soon as possible for assistance.

Shipping & Delivery?

Yes! We offer delivery services across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, and other towns.

Delivery within Nairobi typically takes 1-2 business days, while deliveries to other parts of Kenya may take 2-4 business days.

Delivery charges vary depending on your location. Nairobi deliveries are usually Ksh 150, while upcountry deliveries depend on courier rates.

Yes! We offer same-day delivery within Nairobi for orders placed before 2:00 PM. Additional charges may apply.