Refund and returns policy Luggage Ranch Kenya explains how customers can return products, request refunds, or exchange items purchased from our store. We aim to make the return process simple, fair, and transparent for all customers.
At Luggage Ranch Limited, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help resolve the issue quickly and efficiently.
Return Eligibility – Refund and Returns Policy Luggage Ranch Kenya
Products may be returned under the following conditions:
- The item was delivered damaged or defective
- The wrong product was received
- The product remains unused and in original packaging
Return requests must be made within 7 days of receiving the item.
All returned items must include original packaging, tags, and accessories.
Non-Returnable Items
Some products are not eligible for return, including:
- Used or worn items
- Clearance or discounted products
- Items damaged after delivery due to misuse
- Customized or personalized products
How to Request a Return
To request a return, customers should contact our support team and provide:
- Order number
- Product details
- Reason for return
- Photos (if item is damaged or incorrect)
Our team will review your request and provide clear return instructions.
Refund Process – Refund and Returns Policy Luggage Ranch Kenya
Once the returned item is received and inspected, we will process your refund using the original payment method.
Refund processing typically takes 3–7 business days, depending on your payment provider.
If the item was defective or incorrectly delivered, Luggage Ranch Limited will cover the return shipping costs.
Exchanges
Customers may request an exchange for another product of equal value, depending on stock availability.
Our Commitment to Customers
We are committed to ensuring a smooth and fair return process. Our goal is to maintain customer trust by providing clear policies and reliable support throughout every purchase.
Contact Us
For refund and return inquiries, please contact us:
Luggage Ranch Limited
Old Nation House, Ground Floor, Shop No. 11
Tom Mboya Street, Nairobi City, Kenya
Phone: +254 717 586 106
Phone: +254 795 777 435
Website: https://luggageranch.co.ke
